At Valentino Trips, we want you to have a smooth and satisfying experience when shopping with us. Please review our refund and return policy carefully.
1. Eligibility for Returns
- Items may be returned if they are defective, damaged, or not as described.
- To qualify, the item must be unused, in its original packaging, and reported within 7 days of delivery.
2. Return Process
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Our support team will guide you through the process.
- Returns must be handed back at the time of delivery or sent back via an agreed method.
3. Refunds
- Refunds are issued once the returned item has been received and inspected.
- Refunds will be processed through the original method of payment, which is cash on delivery adjustments. This means the refund will be arranged in cash upon product pickup or through a suitable alternative as agreed with our support team.
- Processing time for refunds may vary, but we aim to complete them within 7–10 business days.
4. Non-Returnable Items
Certain items, such as used products, items without original packaging, or goods damaged by customer misuse, cannot be returned or refunded.
5. Contact Information
For any return or refund inquiries, please contact us at:
Email: [email protected]